Trash Bin Cleaning Business and the Power of Exceptional Customer Service
In this episode of "Trash Chatter," host Victoria Conaway interviews Josh Bogart, the founder of Lehigh Valley Bin Cleaning. Josh shares his journey of starting a bin cleaning business and provides insights into the industry.
Josh's desire to start his own business led him to explore unique opportunities. He discovered the bin cleaning industry through social media platforms like TikTok, where he saw others successfully operating similar businesses. Intrigued by the idea, he conducted extensive research and decided to venture into bin cleaning.
After researching and reaching out to experts, Josh flew down to Miami to learn more about the industry and equipment. He ordered the necessary equipment in January and officially started the business. He began with a single bin trailer, which he initially intended for residential cleaning. However, the business quickly expanded to include commercial clients, such as local restaurants.
Lehigh Valley Bin Cleaning's commercial success began when a restaurant owner with 14 bins approached them for cleaning services. This commercial partnership not only validated the business but also attracted more businesses in the area, leading to increased demand.
The company prioritizes eco-friendliness by using non-toxic and environmentally safe cleaning products. This approach ensures that even if some overspray or residue is released during the cleaning process, it won't harm the environment.
Customer satisfaction is a top priority for Lehigh Valley Bin Cleaning. Josh's background in customer service has helped him provide excellent service to customers. He offers flexibility in scheduling and ensures that customers are happy with the service. Positive reviews and word-of-mouth referrals have played a significant role in the company's growth.
To make the customer experience seamless, the company uses technology like My Route Pro, which integrates into their website and simplifies the sign-up process. Customers receive reminders and can easily update their payment information. The goal is to make the process as convenient as possible.
While waiting for the equipment to arrive, Josh focused on building a waitlist of potential customers. He offered a discount for those who signed up early, collected basic information, and kept them informed about the business's progress. This waitlist provided a strong customer base once the business launched.
Lehigh Valley Bin Cleaning actively participates in the community. They make donations to local organizations, partner with fire departments for events, and aim to sponsor local teams and initiatives. This involvement not only helps the community but also enhances the company's visibility and reputation.
Running a bin cleaning business comes with its fair share of challenges. These challenges include website downtime, vehicle issues, timing coordination with trash collection, and occasional customer complaints. However, Josh's determination and problem-solving skills have allowed him to overcome these obstacles.
One of the most rewarding aspects of the business is receiving positive feedback and reviews from customers. Josh shared an example of a customer who expressed gratitude and praised the service. Such feedback reinforces the value of the business and boosts morale.
In summary, Lehigh Valley Bin Cleaning is a growing business that started with a single bin trailer and expanded into both residential and commercial cleaning services. The company focuses on providing excellent customer service, eco-friendly cleaning, and community involvement. Despite facing challenges, Josh remains dedicated to the success of his business and values the positive feedback from satisfied customers.
